About

The FedEx strategy to compete collectively, operate collaboratively and innovate digitally provides a competitive advantage for our company. Our broad portfolio of services allows us to meet the needs of our customers, most of whom use services from two or more of our operating companies.

About Us

Each of our independent operating companies has special strengths and capabilities, from delivering to 220+ countries and territories to providing robust supply chain expertise to creating cutting-edge tech solutions.

  • FedEx Corporation

    FedEx Corporation is the umbrella organization that covers each of our operating companies.

  • FedEx Express

    FedEx Express covers every U.S. street address and provides time-sensitive, air-ground express service to 220+ countries and territories.

  • FedEx Services

    FedEx Services provides sales, marketing, IT, communications, customer service, technical support, billing and collection services, and other crucial support to our transportation segments.

Clients

Projects

Hours Of Support

Workers

Our Team

Our Team

Raj Subramaniam

President and CEO

As President and CEO of FedEx Corporation, he is responsible for providing strategic direction for the enterprise. Subramaniam is chair of the six-person Executive Committee, which plans and executes the corporation's strategic business activities.

Brie Carere

Co-President and Co-CEO

Leading an organization of more than 30,000 team members across multiple FedEx operating companies, Carere oversees the company’s global commercial strategy, including sales, marketing, communications, product, innovation, e-commerce, digital, customer experience, and global pricing.

John A. Smith

President and Chief Executive Officer

Prior to his current role, Smith served as President and CEO of FedEx Ground. Before joining Ground, he was the President and CEO of FedEx Freight.

Alexandre

Internal Customer Service Agent

I work for the in-house Customer Service department at FedEx. I am the key contact for all FedEx international shipping departments associated with all the freight we have coming through the Roissy Airport. Roissy is the global Hub for all the packages we ship throughout Europe, the Middle East and Africa. On a daily basis, I make sure that our customers’ invaluable packages are picked up and delivered safely to their destinations. For example, about a month ago, there was a medical emergency, the box we were shipping would not fit onboard our Athens-bound FedEx plane and had to reach a small Grecian island the next day. I arranged for it to be loaded onto a commercial flight and coordinated Athens airport pickup and next-day delivery to the hospital that needed it. All of our customers’ packages are urgent, so we have to do everything in our power to make sure they arrive on time.

Lise

Customs Clearance Agent

My primary responsibility is to clear goods coming from countries outside Europe for customs. I have to classify them and complete a declaration that complies with customs regulations. We declare computer products, high tech products, mechanical products and even more uncommon products like animal cells, on their way to scientists for cancer, genetic and chronic disease research. Years of work have gone into their research so we have to do absolutely everything in our power to make sure that the research scientists receive these packages as quickly as possible. In addition to that time-sensitive kind of freight, we also handle valuable works of art and, really, a little bit of everything. It’s my job to give my customers all the information they need to import products. And, the quicker I am, the better it is for them.

Audrey

Customer Service Agent

It is my responsibility to take calls from both companies and individual customers. They request information about delivery times, prices for national and international shipping, and the customs documentation required for international freight. I have to assess their needs very quickly, be thorough and provide accurate information. For example, if there is even one small detail missing from the shipping docs, a customer’s package may be held up somewhere. If a customer wants to ship perfume, which is classified as a hazardous substance, I am their first contact and give them all the information they need to get it done. The main reason I work in this field is that I love to help people. When I take a call, I speak to the customer the way I would like to be spoken to. In other words, I give the customer as much detailed information as possible, do it efficiently and always do it with a smile on my face.

José

Courier

As a courier, I deliver envelopes and packages to individuals and companies. And, I do my Neuilly- sur-Seine route in an all-electric van. The most important thing, I believe, is to be on time. People use FedEx because they know we’re always fast and on time. I also deliver to law firms and television stations in Neuilly and the television stations really value what I do because, when they need a part for one of their cameras, I can get it to them quickly. The most unusual package I ever delivered was a wooden crate with a marble bust inside. And, it was very heavy. It was the last stop on my route and I called one of my coworkers to come help me out. I could tell you lots of stories. I have made deliveries to barges in Neuilly and delivered packages to celebrities anywhere from soccer players to a lot of other famous people. One of my customers is even a Prince. Whenever I pick up or deliver a package to him, he pats me on the back, smiles and greets me by name in heavily accented English because he’s always very happy to see me.

John Larson

Entrepreneur

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Frequently Asked Questions

Frequently Asked Questions

Duty and tax is dependent on the Harmonized System (HS) code and the country of origin. Generally, tax is a percentage of the value of the goods with designated goods rated zero in some countries/territories.
In general, calculations are based upon the good’s description provided on the commercial invoice and its HS code. However, other factors such as origin and reason for import may contribute to the overall value and percentage of duty and tax applied. Some commodities are subject to other charges such as excise duty, which is an additional tax based on quantity and applies to goods like alcohol, tobacco and oil. Goods subject to trade defense measures and other restrictions may also incur extra charges.

Duties and taxes are set, applied and charged by the authorities; FedEx applies the rates set by the authorities in the customs declaration.
Duty is a type of tax charged on products being shipped across borders and is controlled by the customs of each country/territory. The purpose of duty is to maintain fair competition between imported and local goods.
Tax is set at a national level and is usually charged at the point of sale for goods bought and sold in a country/territory. It is also applied to goods entering a country/territory, often at the point of importation or at the point of sale in the origin country/territory.
Tax can be referred to differently depending on the individual country/territory, for example VAT (Value Added Tax) in the UK; GST (Goods and Services Tax) in Australia, New Zealand, Singapore and Japan; TVA (Taxe sur la valeur ajoutée) in France; BTW (Belasting Toegevoegde Waarde) in the Netherlands; and USt (Umsatzsteuer) in Germany.

Generally, there are two options to pay the authorities. The first option is for the receiver to pay the authorities directly for any duties and tax, usually due at the time of import. Payment can be deferred or postponed in some countries/territories depending on the import country/territory revenue procedure or declaration type. Duty tax must be paid at the time of import to the authorities except for special procedures authorized by customs.
The second option is for FedEx to pay the duty and tax to the authorities on behalf of the receiver. We then invoice the receiver for this payment including an advancement/disbursement/handling service fee.

Tax is generally applied by the authorities at the time of import. If you paid the tax to your supplier and this is not clearly indicated on the paperwork supplied by the shipper, then FedEx will not be aware of your payment. You need to work with your supplier to ensure the shipper is selecting the correct duty tax payment option when they create the air waybill so the shipper can pay the duty and tax and it will not be charged to the consignee.

The prices advertised on websites often do not include duty or tax. This can make products appear cheaper when compared to the local prices. So be aware and watch out for any additional charges at the time of import.